Information-only notice: this page is a plain-language overview of Fabritec's standard commercial and service terms. It is not an Order Form, does not require a signature, does not by itself create or amend a customer contract, and is not a substitute for the agreement that applies to a particular customer. A signed or otherwise expressly accepted MSA, Order Form, Statement of Work or other written agreement controls if it differs from this overview.
1. About these terms
Fabritec Software Solutions provides a web-based manufacturing execution platform and related services for fabrication and manufacturing businesses. This overview is published so prospective and existing customers can understand the topics normally addressed in Fabritec's commercial framework before discussing an Order Form.
No signature block, customer placeholder or click-to-accept mechanism is included on this page. Contract formation, the effective date and the exact documents that apply are determined only by the applicable agreement between Fabritec and the customer.
2. Services covered
Fabritec may provide cloud subscription services, on-premises licensed software, maintenance and support, implementation, configuration, data migration, training, custom development and other professional services. The selected deployment model, modules, environments, user limits, subscription or license term, fees and deliverables are stated in the applicable Order Form or Statement of Work.
Platform modules may include production tracking, quality control, document and drawing management, workflow and routing, shipping and logistics, inventory, purchasing, project and phase management, dashboards, reporting, analytics and integrations such as BIM, IFC, 3D or ERP connections.
3. Customer accounts and authority
- The customer designates authorized users and administrators and is responsible for their activity under the customer account.
- Users must provide accurate account information, keep credentials confidential, use individual accounts and promptly report suspected unauthorized access.
- The customer manages internal roles, approvals, access removal and the legality and accuracy of information submitted to the service.
- Use by affiliates or group companies is covered only where the applicable Order Form or agreement permits it.
4. Standard use rights
Cloud services
Subject to the applicable agreement and payment of fees, Fabritec's standard position is to grant authorized users a limited, non-exclusive, non-transferable and non-sublicensable right to access the subscribed cloud services during the subscription term for the customer's internal business operations.
On-premises software
For an on-premises deployment, the applicable agreement identifies whether the object-code license is perpetual or term-limited and whether maintenance and updates are included. Unless expressly agreed otherwise, the customer is responsible for its servers, operating systems, database, network, firewall, access controls, backups, disaster recovery and timely installation of supplied updates.
5. Acceptable use and restrictions
The standard Fabritec framework prohibits customers and users from using the services unlawfully, interfering with service operation or the rights of others, or attempting to bypass technical and contractual limits.
- Do not copy, modify, translate or create derivative works of the platform except where the applicable agreement expressly allows it.
- Do not reverse engineer, decompile, disassemble or attempt to derive source code except to the limited extent a non-waivable law permits.
- Do not resell, sublicense, distribute, provide service-bureau access or use the service to build a competing product.
- Do not probe or access non-public systems or data, introduce malware, disrupt availability, evade seat limits or share a single user account between individuals.
- Do not upload content without the required rights, violate privacy or intellectual-property rights, or use the service in breach of applicable law.
- Do not remove proprietary, copyright or legal notices.
6. Customer data
As between Fabritec and the customer, the customer retains ownership of its data, documents, drawings, models, files, messages and other submitted content. The customer gives Fabritec only the rights reasonably necessary to host, process, transmit, back up, secure and otherwise handle that data to provide the agreed services, follow customer instructions, address service or security issues and comply with law.
The customer is responsible for the accuracy, quality and legality of its data and for providing required notices and obtaining rights and consents. Privacy and data-processing details are described in the Privacy Policy and any customer-specific data processing terms.
Aggregated or de-identified information may be used for analytics, benchmarking and product improvement only where the applicable customer terms permit it and the information does not reasonably identify the customer or its users.
7. Security and multi-tenant services
Cloud services may use a multi-tenant architecture. Fabritec uses logical controls designed to separate one customer's data from another's. The technical implementation may evolve while maintaining appropriate separation and commercially reasonable security measures.
Security is a shared responsibility. Fabritec protects the service components under its control; the customer protects its users, credentials, endpoints, connectivity, permissions, integrations and on-premises infrastructure. Customer-specific residency, security or compliance commitments must be written into the applicable agreement.
8. Integrations and third-party services
The platform may interoperate with customer-selected ERP, identity, BIM, storage, communications or other third-party services. Third-party services are governed by their providers' terms and privacy notices. The customer authorizes Fabritec to exchange data with an integration when the customer enables or requests it. Fabritec is not responsible for a third party's service, security, availability or changes except to the extent expressly agreed in writing.
9. Professional services and training
Implementation, configuration, migration, customization, consulting and additional training are described in an Order Form or Statement of Work. Unless an applicable Order Form says otherwise, the standard onboarding package may include up to two remote training sessions. Scope, assumptions, customer dependencies, acceptance criteria, timing and fees for additional work should be stated in writing.
10. Changes, maintenance and availability
Fabritec may improve or change the platform over time, including adding, updating or retiring functionality. The standard commercial position is not to materially reduce the core functionality of subscribed modules during the then-current term without addressing the change under the applicable agreement.
Cloud availability, maintenance practices and response objectives are summarized in the Support & Service Levels page. Those objectives are subject to exclusions and do not create service credits unless a customer's Order Form expressly provides them.
11. Fees, invoices and taxes
Subscription, license, maintenance, support and professional-service fees are set out in the applicable Order Form. That document controls currency, billing frequency, payment timing, taxes and any customer-specific commercial terms. The standard position is invoicing in advance for recurring services, payment within 30 days unless otherwise stated, and suspension after notice for overdue undisputed amounts. Fabritec does not apply a contractual late-payment interest charge unless expressly agreed or required by law.
12. Intellectual property
Fabritec and its licensors retain all rights in the platform, software, documentation, designs, workflows, logos, brand elements, updates and derivative technology. A customer receives only the access or license rights stated in its agreement. No ownership transfers merely because a customer uses, configures or provides feedback about the service.
Fabritec may use suggestions and feedback without restriction or payment, provided it does not disclose customer confidential information. Customer data remains owned by the customer as described above.
13. Confidentiality
The standard agreement protects non-public information that is marked confidential or should reasonably be understood as confidential. Each recipient may use it only for the relationship, disclose it only to people who need it and are appropriately bound, and protect it with reasonable care. Public information, previously known information, independently developed information and information lawfully received from another source are normally excluded. Legally compelled disclosure may be made subject to notice where permitted.
14. Warranties and disclaimers
Fabritec's standard customer agreement warrants that paid services will materially conform to current documentation and will be provided with reasonable skill and care during the applicable term. Remedies and exclusions depend on the signed agreement. Issues caused by misuse, unauthorized changes, unsupported integrations, customer infrastructure, free services or beta features are generally excluded.
Except for express written warranties and rights that cannot lawfully be excluded, technology services are provided on an as-is and as-available basis. No software can be promised to operate uninterrupted or error-free in every environment.
15. Allocation of liability
The applicable customer agreement controls liability. Fabritec's standard framework excludes indirect, incidental, consequential, special and punitive damages, and loss of profit, revenue, goodwill or data, to the maximum extent permitted by law. Fabritec's standard aggregate liability cap is the fees paid under the relevant Order Form during the 12 months before the event giving rise to the claim.
Standard exceptions include the customer's payment obligations, breach of confidentiality and infringement or misuse of Fabritec intellectual property. Additional non-excludable liabilities may apply under governing law. Customers should review the actual agreement with their advisers rather than relying on this overview.
16. Third-party claims
Fabritec's standard MSA addresses third-party intellectual-property claims arising from authorized use of the services, including notice, control of defense and cooperation requirements, together with options to modify, replace or terminate affected services. It also addresses claims arising from customer data, unlawful use or misuse. Exact indemnities and remedies are defined only in the applicable agreement.
17. Term, suspension and termination
Subscription and license terms, renewal and notice periods are stated in the applicable Order Form. Fabritec's standard framework uses a 12-month initial subscription unless another term is written, renewal unless timely non-renewal notice is given, and a 30-day cure period for material breach where cure is possible. Rights may be suspended for security threats, unlawful use or overdue undisputed fees as permitted by the applicable agreement.
When an affected service ends, access ceases and outstanding fees remain due. Unless the agreement says otherwise, prepaid fees are non-refundable except where required by law. The standard data-export request window is 60 days from termination, after which customer data may be deleted or de-identified subject to legal retention and backup cycles.
18. Governing law and disputes
Fabritec's standard commercial position uses the laws of the Arab Republic of Egypt, good-faith discussions between senior representatives, and—if unresolved—arbitration under the rules of the Cairo Regional Centre for International Commercial Arbitration in Cairo, in English, before a single arbitrator unless otherwise agreed. Urgent interim or injunctive relief may be sought from the courts of Cairo. The governing law and dispute process in the applicable customer agreement always controls.
19. Publicity
The standard MSA may permit Fabritec to identify a customer by name and logo unless the customer opts out in writing. Detailed case studies and joint marketing require prior written approval. The applicable agreement and the customer's written preferences control.
20. Changes and contact
We may update this public overview as our standard framework evolves. Updating this page does not amend an existing signed agreement unless that agreement expressly says otherwise. The revision date at the top identifies the current public version.
Questions about this overview or a customer agreement may be sent to support@fabritec-eg.com or to the customer's Fabritec representative.